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General Information

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Having an issue? Try using our Interactive HelpDesk and FAQ's to find an answer to your question.
Otherwise, there are a number of ways you can get in touch with our experienced Sales and Customer Service teams.
  By Phone
  By E-mail
  Returns Information

If you'd like to get in touch with us by Phone, please select the relevant country below for contact details:

my-phone version au-phone version fi-phone version hk-phone version ie-phone version mt-phone version nz-phone version sg-phone version ch-phone version us-phone version

United Kingdom

(+44) 0203 384 0338
GMT 8:00 am (Mon) - 11:00 pm (Fri)



(+61) 08 7100 1133
EST 10:00 am (Mon) - 10:00 am (Sat)



(+358) 09 4241 9254
EET 8:00 am (Mon) - 11:00 pm (Fri)


Hong Kong

(+852) 5808 3310
HKT 7:00 am (Mon) - 7:00 am (Sat)



(+353) 766 808 101
GMT 8:00 am (Mon) - 11:00 pm (Fri)



(+356) 27780416
CET 8:00 am (Mon) - 11:00 pm (Fri)


New Zealand

(+64) 09 925 0485
NZDT 12:00 pm (Mon) - 12:00 pm (Sat)



(+65) 3158 4249
SGT 7:00 am (Mon) - 7:00 am (Sat)



(+41) 435082733
GMT 8:00 am (Mon) - 11:00 pm (Fri)


United States

(+1) 857 362-16383
EST 8:00 am (Mon) - 6:00 pm (Fri)


If you'd like to get in touch with us by E-mail, please select one of the following enquiry types and click the link:

For General and After-Sales Enquiries,
please click here.

For Pre-Sales Enquiries,
please click here.

For Faulty Goods or Returned Items,
please click here.


If you need to return a faulty or unwanted product, please contact our Returns Department in the first instance by clicking here or visit our My Account section to access the Returns Request form.

For your convenience, here is an overview of our returns process:

Contact Us or
file a Returns Request

Send back to us
via courier!


Pack the item carefully

Label the parcel with
our returns address

  General Media and Press Enquiries  
    Kindly send any related enquiries to:pr[at] note this contact is only for press and media related queries.